Build the Offshore
Customer Support and Success
Team You Need With Unient
Augment your in-house capabilities, create a dedicated offshore team from scratch, or fully outsource a process to an offshore partner you can trust.
We Source and Manage Top-Tier Offshore Customer Support and Success
Talents for You
For faster turnaround time and greater customer satisfaction rates, build the high-performing and scalable customer service team you need with Unient.
Unient appreciates just how vital customer-facing support teams are in maintaining good relationships with your client base, particularly in highly technical and customer-centric industries. As your Customer Support and Success partner, we are an extension of your brand and we are committed to providing our customers with a secure and overall seamless experience at every point of contact through consistent and prompt service and resolution.
We can start with a lean team of highly trained professionals and easily scale up to meet business demands. Being in a different timezone, your dedicated offshore team can also offer 24/7 omnichannel support. As our customers’ first point of contact, we invest in our talents and equip them with the training and accreditations they need in the use of the appropriate CRM tools or ticketing systems.
Typical Roles Under Customer Support and Success:
- Customer Support Associate
- Technical Support Associate
- Customer Success Manager
- Customer Services Director
- Service Desk Specialist
Partner With Unient for Offshore
Customer Support and Success Solutions
Building your own distributed workforce is easy with Unient’s all-inclusive, seamless, and reliable team augmentation solutions. Scale faster and smarter with an offshore team of professionals working for you.
We seek out, vet, and recruit the talents you need to succeed. Choose the roles you require based on your business goals and our excellent Client Success Managers and Operations Managers will handle onboarding, day-to-day operations, monitoring, and continuous training, upskilling, and professional certifications. We make sure that only highly skilled and verified experts are working for you.
Outsource non-core but necessary tasks, hire an entire offshore department to handle a specific function or a support service, or add a much-needed member to your existing team. We work with small to medium businesses and large enterprises alike and offer them a more efficient alternative to the traditional on-shore employment models that put a strain on internal resources.
- A distributed talent pool of highly trained professionals with onshore performance equivalence fully managed for you by our Client Success Managers and Operations Managers.
- Customised solutions that will help transform your business requirements into solutions tailored to your needs, budget, and timeline.
- Elastic engagement models that are responsive to your project demands and business goals.
- Unparalleled support through reliable communication channels and a perpetual replacement guarantee.
- Transparent hourly billing, domestic invoicing, and to-the-minute time accounting.
Find the Customer Support and Success professionals you need by skill level and skill set at Unient.
We are your versatile partner for better offshoring.